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- Product label: 44% Sale
- Product label: 44% Sale
Description
The Biotherm Acne set for oily and acne-prone skin includes a dee cleansing foam wash, an acne treatment gel, a charcoal mask to purify pores, and a sunscreen gel. Enriched with salicylic acid, niacinamide, and green tea, it controls oil, reduces breakouts, and protects against sun damage leaving your skin clear, balanced, and naturally glowing
Shipping Policy
Orders & Customer Support Policy
Your comfort is our priority. All orders are reviewed and confirmed by our Customer Service team within 24 hours of placing the order.
For any inquiries or issues related to your order, please contact us directly so we can assist you properly. Kindly note that we do not handle order issues through shipping companies or Facebook pages.
We closely monitor all deliveries and will contact you in case of any delay or delivery issue within 3 working days.
If you experience any problem with your order after receiving it, please reach out to us so we can take the necessary action.
Working Days
Our official working days are from Sunday to Thursday.
Fridays and public holidays are non-working days for our team and shipping companies.
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Shipping & Delivery Schedule
• Orders are processed and shipped 6 days a week, excluding Fridays.
• Estimated delivery time is 3–5 working days after order confirmation.
• You will receive a message from the shipping company with the Cash on Delivery amount, and the courier will contact you once your order is ready for delivery.
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Order Cancellation Policy
You may cancel your order within 48 hours of confirmation.
If you wish to cancel, please contact our Customer Service team directly.
Returned Policy
Our Return Policy
You have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
A receipt or proof of purchase is also required.
How to Request a Refund
1.Contact Us:
Email our Customer Service at [info@dermanovaeg.com](mailto:info@dermanovaeg.com) or contact us via Instagram/Facebook within 7 working days
2. Provide Details:
Include your order number, email address, and a photo or video showing the issue.
3.Return & Refund:
We’ll arrange for collection. Once the item is returned in its original, unopened packaging, you can choose between a refund or replacement
How to Place an Order
1. Add to Cart:
Browse our products and add your desired items to your shopping cart.
2. Checkout:
Enter your shipping and payment information.
3. Review & Confirm:
Double-check all details including products, prices, and shipping costs.
4. Submit Order:
Click “Submit” to complete your purchase securely. You’ll receive a confirmation email shortly after.
Detailed Eligibility and Conditions
1. Requirements for All Returns
To qualify for a return or exchange, the following conditions must be met:
The item must be unused and unopened.
It must be in the same condition that you received it.
The original packaging must be intact.
A receipt or proof of purchase is required.
2. Valid Reasons for Return
We accept returns only in the following cases:
Wrong Item Received: The product you received does not match your order.
Defective or Damaged Item: The product is damaged, leaking, or faulty upon arrival.
3. Final Sale / Non-Returnable Items
All skin and hair care products are final sale once opened or used.
We cannot accept returns on opened items due to health and safety standards.
Dermatologists’ Advice
Dr. Wesam Abdelghaffar
Dermatology, Cosmetology & Laser Specialist – Kafr El Sheikh University
“I personally use the Biotherm Whitening Foam and recommend it to my patients. It is suitable for all skin types and helps maintain clean, balanced, and healthy-looking skin.”