Privacy policy

Introduction

Welcome to Dermanova Egypt. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with us through any of our channels.

1. Information We Collect

Name
Phone number
Email address
Shipping and billing address
Payment details
IP address or browsing data (collected automatically if analytics tools are used)

2. How We Collect Information

We collect your information when you:

Place an order through our website.
Subscribe to our newsletter or promotional updates.
Contact us through social media or other communication channels.

3. How We Use Your Information

Process and deliver your orders.
Communicate with you about your purchases or inquiries.
Send promotional offers, updates, or new product launches (only if you’ve agreed).
Improve our website and customer experience.

4. Sharing Your Information

We value your privacy and only share your data when necessary. Your information may be shared with:

Shipping companies (e.g., Bosta) for order delivery.
Payment service providers for secure transactions.

We never sell or rent your data to third parties for marketing purposes.

5. Payment and Security

Payments made through bank cards, bank transfers, or digital wallets (e.g., Vodafone Cash, PayPal) are processed securely using trusted payment gateways. We do not store your full payment details on our servers.

6. Data Protection

We take all reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Only authorized personnel have access to your data.

7. Your Rights

Request access to the personal data we hold about you.
Ask for correction or deletion of your data.
Withdraw your consent to receive marketing messages at any time by contacting us.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

📧 info@dermanovaeg.com
📞 01103197275
📱 Instagram – Dermanova Egypt