FAQ

Orders are usually delivered within 2 to 5 business days, depending on your location. You’ll receive a notification with tracking details once your order is shipped.

Yes, we provide delivery to all Egyptian governorates through trusted shipping partners to ensure safe and fast delivery.

Once your order is shipped, you’ll receive an email or WhatsApp message with your tracking number and a direct link to follow your order status in real time.

Yes, you can return a product within 14 days of receiving it, as long as it’s unused, unopened, and in its original packaging.

You can request an exchange or return if:

* You received the wrong product.
* The product was damaged or leaked upon delivery.
Please contact us within 24 hours of receiving your order so we can resolve the issue promptly.

Refunds are processed within 5 to 7 business days after we receive and inspect the returned product.

For the best results, use your brightening products twice daily on clean, dry skin, and always apply sunscreen in the morning. Consistent use for 4 to 6 weeks helps achieve visible and lasting results.

Yes, our acne treatment products are suitable for most skin types, including oily and sensitive skin. They contain gentle ingredients that cleanse pores, reduce inflammation, and help balance the skin without over-drying.

Anti-hair loss shampoo is enriched with nourishing ingredients like biotin, caffeine, and natural oils that stimulate blood circulation and strengthen hair roots, unlike regular shampoos that mainly focus on cleansing.

Results vary depending on the product and your skin or hair type, but generally, visible improvement appears within 2 to 4 weeks of consistent use.

Yes, all our products are free from sulfates, parabens, and silicones. They are dermatologist-tested to ensure safety and effectiveness for all skin and hair types.

Absolutely! You can combine multiple products in your daily routine — for example, use a cleanser, serum, and cream for your skin, or a shampoo and conditioner for your hair. Just make sure to choose products that suit your skin or hair type.