Shipping and cancellation policy

Orders & Customer Support Policy

Your comfort is our priority. All orders are reviewed and confirmed by our Customer Service team within 24 hours of placing the order.

For any inquiries or issues related to your order, please contact us directly so we can assist you properly. Kindly note that we do not handle order issues through shipping companies or Facebook pages.

We closely monitor all deliveries and will contact you in case of any delay or delivery issue within 3 working days.

If you experience any problem with your order after receiving it, please reach out to us so we can take the necessary action.

Working Days
Our official working days are from Sunday to Thursday.
Fridays and public holidays are non-working days for our team and shipping companies.

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Shipping & Delivery Schedule
• Orders are processed and shipped 6 days a week, excluding Fridays.
• Estimated delivery time is 3–5 working days after order confirmation.
• You will receive a message from the shipping company with the Cash on Delivery amount, and the courier will contact you once your order is ready for delivery.

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Order Cancellation Policy

You may cancel your order within 48 hours of confirmation.
If you wish to cancel, please contact our Customer Service team directly.