Biotherm Purifying & Detox Duo (Acne Foam + Charcoal Mask)

For Clearer, More Vibrant, and Flawless Skin, the Biotherm Duo is Your Ultimate Solution!

Why Do You Need This Bundle?

This duo is perfectly crafted to purify your complexion and eliminate imperfections:

• Biotherm Acne Cleansing Foam: An exceptional cleanser that targets acne and deeply purifies the skin. It balances oil production without causing dryness, effectively removing impurities, blackheads, and whiteheads.

• Biotherm Charcoal Mask: A unique formula designed to firm and brighten the skin. It works intensely to extract blackheads and whiteheads, tighten enlarged pores, and prevent future breakouts.

How to Use:

• Daily (Morning & Evening): Use the Cleansing Foam to deeply clean your face and remove excess oils and sebum.

• Twice a Week: After washing your face, apply an even layer of the Charcoal Mask. Leave it on for 15–20 minutes until completely dry, then rinse with lukewarm water to revitalize your skin.

Expert Tip:

"For the best results, apply the Charcoal Mask after a warm shower or after exposing your face to steam for two minutes. This helps open the pores, allowing the active charcoal to draw out impurities more effectively, leaving your skin able to breathe deeply."

Our Return Policy

You have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
A receipt or proof of purchase is also required.

How to Request a Refund

1.Contact Us:
   Email our Customer Service at [info@dermanovaeg.com](mailto:info@dermanovaeg.com) or contact us via Instagram/Facebook within 7 working days
2. Provide Details:
   Include your order number, email address, and a photo or video showing the issue.
3.Return & Refund:
   We’ll arrange for collection. Once the item is returned in its original, unopened packaging, you can choose between a refund or replacement

How to Place an Order

1. Add to Cart:
   Browse our products and add your desired items to your shopping cart.
2. Checkout:
   Enter your shipping and payment information.
3. Review & Confirm:
   Double-check all details including products, prices, and shipping costs.
4. Submit Order:
   Click “Submit” to complete your purchase securely. You’ll receive a confirmation email shortly after.

Detailed Eligibility and Conditions

1. Requirements for All Returns

To qualify for a return or exchange, the following conditions must be met:

 The item must be unused and unopened.
 It must be in the same condition that you received it.
 The original packaging must be intact.
 A receipt or proof of purchase is required.

2. Valid Reasons for Return

We accept returns only in the following cases:

Wrong Item Received: The product you received does not match your order.
 Defective or Damaged Item: The product is damaged, leaking, or faulty upon arrival.

3. Final Sale / Non-Returnable Items

All skin and hair care products are final sale once opened or used.
We cannot accept returns on opened items due to health and safety standards.