Biotherm Acne cleansing foam

Product Benefits:

Deeply cleanses the skin and removes impurities
Effectively helps treat acne and blackheads
Helps maintain the skin’s natural pH balance without causing dryness
Minimizes enlarged pores and improves overall skin appearance
Provides intense hydration with a no-dry formula

                                                                                                             
How to Use:

Apply an appropriate amount to wet skin, gently massage in circular motions for about one minute, then rinse thoroughly.
Use twice daily, morning and evening.

Active Ingredients:

Salicylic Acid
Niacinamide
Vitamin E
Hyaluronic Acid
Panthenol
Aloe Vera Extract
Rosemary Extract

                                                                                                                    
Skin Type:

Suitable for oily and combination skin, and safe for sensitive skin.

Size: 200 ml

Our Return Policy

You have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
A receipt or proof of purchase is also required.

How to Request a Refund

1.Contact Us:
   Email our Customer Service at [info@dermanovaeg.com](mailto:info@dermanovaeg.com) or contact us via Instagram/Facebook within 7 working days
2. Provide Details:
   Include your order number, email address, and a photo or video showing the issue.
3.Return & Refund:
   We’ll arrange for collection. Once the item is returned in its original, unopened packaging, you can choose between a refund or replacement

How to Place an Order

1. Add to Cart:
   Browse our products and add your desired items to your shopping cart.
2. Checkout:
   Enter your shipping and payment information.
3. Review & Confirm:
   Double-check all details including products, prices, and shipping costs.
4. Submit Order:
   Click “Submit” to complete your purchase securely. You’ll receive a confirmation email shortly after.

Detailed Eligibility and Conditions

1. Requirements for All Returns

To qualify for a return or exchange, the following conditions must be met:

 The item must be unused and unopened.
 It must be in the same condition that you received it.
 The original packaging must be intact.
 A receipt or proof of purchase is required.

2. Valid Reasons for Return

We accept returns only in the following cases:

Wrong Item Received: The product you received does not match your order.
 Defective or Damaged Item: The product is damaged, leaking, or faulty upon arrival.

3. Final Sale / Non-Returnable Items

All skin and hair care products are final sale once opened or used.
We cannot accept returns on opened items due to health and safety standards.