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Eye Area Care
Serum that hydrates, nourishes, and brightens the eye area.
- Product label: 45% Sale
- Product label: 45% Sale
Description
The Biotherm whitening set offers a complete routine for an even, radiant complexion. It includes a gentle whitening cleanser foam that cleans deeply without dryness, a whitening cream with niacinamide and alpha arbutin to fade dark spots, a whitening eye contour with caffeine and collagen to reduce dark circles, and vitamin C for instant glow and lasting brightness. Perfect for smooth, luminous skin full of vitality.
Shipping Policy
Orders & Customer Support Policy
Your comfort is our priority. All orders are reviewed and confirmed by our Customer Service team within 24 hours of placing the order.
For any inquiries or issues related to your order, please contact us directly so we can assist you properly. Kindly note that we do not handle order issues through shipping companies or Facebook pages.
We closely monitor all deliveries and will contact you in case of any delay or delivery issue within 3 working days.
If you experience any problem with your order after receiving it, please reach out to us so we can take the necessary action.
Working Days
Our official working days are from Sunday to Thursday.
Fridays and public holidays are non-working days for our team and shipping companies.
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Shipping & Delivery Schedule
• Orders are processed and shipped 6 days a week, excluding Fridays.
• Estimated delivery time is 3–5 working days after order confirmation.
• You will receive a message from the shipping company with the Cash on Delivery amount, and the courier will contact you once your order is ready for delivery.
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Order Cancellation Policy
You may cancel your order within 48 hours of confirmation.
If you wish to cancel, please contact our Customer Service team directly.
Returned Policy
Our Return Policy
You have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
A receipt or proof of purchase is also required.
How to Request a Refund
1.Contact Us:
Email our Customer Service at [info@dermanovaeg.com](mailto:info@dermanovaeg.com) or contact us via Instagram/Facebook within 7 working days
2. Provide Details:
Include your order number, email address, and a photo or video showing the issue.
3.Return & Refund:
We’ll arrange for collection. Once the item is returned in its original, unopened packaging, you can choose between a refund or replacement
How to Place an Order
1. Add to Cart:
Browse our products and add your desired items to your shopping cart.
2. Checkout:
Enter your shipping and payment information.
3. Review & Confirm:
Double-check all details including products, prices, and shipping costs.
4. Submit Order:
Click “Submit” to complete your purchase securely. You’ll receive a confirmation email shortly after.
Detailed Eligibility and Conditions
1. Requirements for All Returns
To qualify for a return or exchange, the following conditions must be met:
The item must be unused and unopened.
It must be in the same condition that you received it.
The original packaging must be intact.
A receipt or proof of purchase is required.
2. Valid Reasons for Return
We accept returns only in the following cases:
Wrong Item Received: The product you received does not match your order.
Defective or Damaged Item: The product is damaged, leaking, or faulty upon arrival.
3. Final Sale / Non-Returnable Items
All skin and hair care products are final sale once opened or used.
We cannot accept returns on opened items due to health and safety standards.
Brighter, Even-Toned Skin
Helps brighten and even out your skin tone with regular use.
Gentle Deep Cleanse
Soft foam that cleanses skin and removes impurities and makeup.
From cleanser to serum... a full routine for your skin's glow 💜
FAQ
The foam cleanses and evens out skin tone, while the serum cares for the eye area. Together they make a simple two-step routine.
Biotherm Whitening Cleansing Foam
Yes, it’s suitable for all skin types, even sensitive skin, and it doesn’t dry out the skin, leaving it moisturized after use.
It gently cleanses, removes impurities, and removes light makeup.
It helps brighten and even out skin tone with regular use. Results vary from person to person.
Most likely twice a day, morning and night.
Biotherm Eye Serum
It's an anti-wrinkle serum that moisturizes the area around the eyes, nourishes it, and makes it brighter.
Caffeine, Actinil, Mefenamide
It helps lighten the under-eye area, but dark circles have many causes (heredity, lack of sleep, stress). It helps treat them and brighten the eye area.
It’s best applied around the eye, not on the lid itself.