Biotherm Acne charcoal mask

Product Benefits:

• Deeply cleanses the skin and removes dead skin cells
• Effectively removes blackheads and whiteheads
• Provides instant radiance and a firming effect
• Deep hydration for soft, smooth skin
• Gentle exfoliation that promotes skin renewal

How to Use:

Apply to clean, dry skin in an even layer, avoiding the eye and lip areas.
Leave on until completely dry (about 15 minutes), then gently peel off from the edges upward.
Rinse off any residue with lukewarm water.
Use twice weekly.

Active Ingredients:

• Charcoal Powder
• Hyaluronic Acid
• Collagen
• Honey
• Lactic Acid
• Vitamin E
• Allantoin
• Pro-Vitamin
• Glycerin

Size:

200 ml

Our Return Policy

You have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
A receipt or proof of purchase is also required.

How to Request a Refund

1.Contact Us:
   Email our Customer Service at [info@dermanovaeg.com](mailto:info@dermanovaeg.com) or contact us via Instagram/Facebook within 7 working days
2. Provide Details:
   Include your order number, email address, and a photo or video showing the issue.
3.Return & Refund:
   We’ll arrange for collection. Once the item is returned in its original, unopened packaging, you can choose between a refund or replacement

How to Place an Order

1. Add to Cart:
   Browse our products and add your desired items to your shopping cart.
2. Checkout:
   Enter your shipping and payment information.
3. Review & Confirm:
   Double-check all details including products, prices, and shipping costs.
4. Submit Order:
   Click “Submit” to complete your purchase securely. You’ll receive a confirmation email shortly after.

Detailed Eligibility and Conditions

1. Requirements for All Returns

To qualify for a return or exchange, the following conditions must be met:

 The item must be unused and unopened.
 It must be in the same condition that you received it.
 The original packaging must be intact.
 A receipt or proof of purchase is required.

2. Valid Reasons for Return

We accept returns only in the following cases:

Wrong Item Received: The product you received does not match your order.
 Defective or Damaged Item: The product is damaged, leaking, or faulty upon arrival.

3. Final Sale / Non-Returnable Items

All skin and hair care products are final sale once opened or used.
We cannot accept returns on opened items due to health and safety standards.